AI is already in use today, helping to improve how services are delivered to customers, across many sectors, on a daily basis. For example, at Cigna Healthcare^SM, we have invested in AI technology to enhance claim handling, thereby enhancing the customer, client and medical provider experience. This also enables more customer service agent time to be used directly supporting customers with their issues, ensuring that queries are resolved on the first call.

How AI is helping safeguard vitality globally at Cigna Healthcare

Safeguarding the health and vitality of the people we serve, no matter where they are in the world, is our priority. We continually challenge ourselves to strengthen and evolve our capabilities. We are investing in cutting-edge, differentiating capabilities that make a positive difference to our customers and clients. The Cigna Group is leveraging data to find actionable insights through automation and continuous improvement of artificial intelligence.

Our AI solutions are used to augment, never replace, the human experience, allowing experts to spend more time in the areas where they can apply their expertise. It does not replace people, as claims submitted still receive human review. Rather, AI is helping reduce errors while delivering greater speed of service.

The Cigna Healthcare AI Center of Enablement ensures that ethical AI practices are followed by implementing guardrails, systemic controls, and processes that ensure responsible use. This cross functional group brings together individuals across technology, privacy, security, legal, compliance, marketing and more to assess new use cases of AI and whether they meet our AI ethical principles. These include transparency, accountability, and safety. These guardrails also ensure we are incorporating useful, meaningful, human interactions in the system.

Learn more: AI in health care white paper

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This information is for educational purposes only. It's not medical advice. Always consult with your health care provider for appropriate examinations, treatment and health care recommendations.
This article serves only as a reference and is intended for informational purposes only. Nothing in this article constitutes legal, tax, financial planning, health or medical advice including diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. References to third-party organizations or companies, and/or their products, processes or services, do not constitute an endorsement or warranty thereof. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law. All group insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, contact a Cigna Healthcare representative.

The information on this site is only a general description of benefits. All insurance policies and group benefit plans contain exclusions and limitations.
Product availability may vary by location and plan type and is subject to change. Products may not be available in all jurisdictions and are excluded where prohibited by law. All group health insurance policies and health benefit plans contain exclusions and limitations. For costs and details of coverage, review your plan documents or contact a Cigna Healthcare representative.
Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Cigna Life Insurance Company of Canada, Cigna Global Insurance Company Limited, Evernorth Care Solutions, Inc., and Evernorth Behavioral Health, Inc. The Cigna Healthcare name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc., licensed for use by The Cigna Group and its operating subsidiaries. “Cigna Healthcare” refers to The Cigna Group and/or its subsidiaries and affiliates.